Thank you very much for visiting the Marvel Travel website, referred to as the "Internet Site." Please read these terms and conditions very carefully before you start using our website.
These terms and conditions apply to all of our services, directly or indirectly, that are provided through the website, through mobile applications, or by email. By browsing our website or using any of our applications through a specific platform or website, or completing a reservation, you understand and agree that you have read, understood and agreed to all the general terms and conditions set out on this page including the terms and conditions for each offer or advertisement and others Issued from the site.
By using the Marvel Travel Tourism website, you agree to be bound by these terms and conditions. If you do not agree to the terms and conditions mentioned below, you must not use the site.
As part of our commitment to make our site a place you would like to visit constantly, we welcome all of your comments or opinions on any of the policies or rules we list below by visiting the suggestions page.
Modify the terms
We reserve the right to change the terms and conditions from time to time and accordingly you must review these terms and conditions periodically. We do not have to contact you or inform you of any changes made to the terms and conditions. Your continued use of the Marvel Travel website constitutes acceptance of the terms and conditions applicable at the time you use the site.
Disclaimers of warranties
The Working Group of the Marvel Travel Site disclaims - in accordance with the maximum extent available in the applicable law - all the representations, guarantees and undertakings that relate to the information, programs, products and services available through this website. All such information, programs, products and services have been provided "as is" without providing any representations, guarantees or undertakings of any kind, including all implied guarantees and terms of marketability appropriate to a particular purpose, ownership and non-infringement.
All prices on the Marvel Travel website are identical to the reservation prices you have made from the offers available on the site, which are inclusive of taxes (taxes are subject to change), unless stated otherwise on our website or in the confirmation message sent to your email. The prices displayed on the Marvel Travel website are very competitive.
Terms and conditions applied to offers
Sometimes on our website special prices are available for a specific product. These prices provided by airlines - hotels - suppliers may include special restrictions or conditions, such as some items related to cancellation of reservations or refund of sums paid. Please review the price details accurately - before completing the reservation process - to know the conditions related to them, as they are shown on the site on the offers page or within the email and also on our social media channels.
The user is requested not to give your PIN and / or password to anyone other than your family. Also, you may not give any other party access information to your account online, and you agree to assume responsibility for all activities contained in your account. You must also take all necessary methods to ensure that the password and / or reservation reference is kept confidential and secure, and you must inform us immediately upon your attention, for any reason, that your password has become known to anyone else or if it is used in an unapproved manner or If it is possible to use it in this way.
Please verify the validity of the passport during the flight period, bearing in mind that some countries require the validity of the passport for a certain period, usually for a period of (6) months. You may also be required to obtain an entry visa for some countries, and the traveler is responsible for doing this.
While making a reservation, the traveler must ensure that his or her name and / or the name of the person with whom he is booked, or / and the persons with whom he is booked correspond exactly to the name appearing on the passport of all travelers or the person with whom he is booked or the persons with whom they are reserved .
To obtain information about passport or entry visa requirements, you must contact one of our representatives or the embassy of the country you wish to travel to.
Travel without the correct papers can prevent the traveler from traveling, entering the country of destination or stop stations, deporting him or imprisoning him, and in such cases the traveler will bear the responsibility alone for any costs, losses or damages suffered by the traveler or to which we are exposed to the Marvel Travel website. Or our agents or one of our employees.
Reservation Amendment Policy / Regulation
Our valued customers can amend any reservation, and the amendment process in the cases shown below is done in an easy and simple way:
First case: change the date of the flight
Our valued customers can change the date of the flight at any time and whenever they want. The cost of this adjustment varies and the mean can be estimated for any change equal to 30% of the total reservation value. Note that some of the discounted offers are non-refundable and the reservation dates are set for a specific time period and the date of these offers cannot be modified, and the terms and conditions for each package or the amendment terms and offer must be read well before the end of the reservation. It is also possible to confirm the terms and conditions of the packages and offers always by contacting one of the customer service employees through one of the means of communication shown on the site on the (Contact Us) page dedicated to this service.
In the case of a request to amend the travel date, please submit an amendment request stating the reservation number and specify the travel date to be modified, and the request is sent to the email designated for amendment and cancellation requests at this address
. This is via the email registered in the marveltravel-kw.com reservations system, which was registered during the reservation confirmation process.
The second case: adding / canceling / or exchanging an "adult or child" traveler
Request to add a reservation to a traveler:
In the event that an adult or child is requested to be added, please submit the request for addition and send an electronic copy (scan) of the passport of the additional traveler to the email designated for amendment and cancellation requests at this address
This is via the email registered in the marveltravel-kw.com reservations system, which was registered during the reservation confirmation process.
The additional costs resulting from adding the traveler are calculated according to the price of the package or the specified offer per person. As for adding a child (ages 0 to 12 years), the cost of adding it is 75% of the value of the package or offer for the adult traveler. For more information, please read the package or offer details. For additional details, customer service employees can be contacted through one of the means of communication shown on the website on the (Contact Us) page dedicated to this service.
Travel Cancellation Request:
In the case of a request to cancel a passenger’s reservation and delete his name from the passenger list, please submit the request for cancellation by sending via an electronic copy (scan) of the traveler’s passport to the email designated for amendment and cancellation requests at this address:
This is via the email registered in the marveltravel-kw.com reservation system, which was registered during the reservation confirmation process.
The sums and costs of reservations for the traveler who canceled his reservation will be dealt with on the basis of the cancellation terms and conditions mentioned clearly and detailed in the package or offer details. These items can be identified by visiting the reservation cancellation policy / system page.
Important note :
There is no model for amendment procedures. The process followed is to send an email stating the reservation number and the information required to be modified, whether by adding, canceling or changing the travel date, as indicated in the above details.
Reservation Cancellation Policy / Regulation
We at Marvel Travel advise our valued customers to read and review all terms and conditions and make sure they are understood in order to guarantee the rights of all parties:
- The cancellation is confirmed by submitting the cancellation request form from the client during the working hours, which extends from ten (10) in the morning until five (10) in the evening every day of the week except Friday.
- Reservation cancellation fees apply from the date of receiving the request (cancellation request form) and these fees vary as the cancellation date approaches the travel date, and the fees are estimated according to the following statement:
Statement of cancellation fees
• * In case of not traveling without informing us, the customer will be charged (100%) of the full value of the trip, and no refunds will be allowed at all.
• * In the event that a request for cancellation is requested within a week period (7 days or less) from the date of travel, the amount will be deducted in full, and no amount will be fully refunded.
• * In the case of requesting cancellation during a period ranging between (8) to (14) days from the date of travel, 50% of the total value of the reservation will be deducted.
• * In case of requesting cancellation during a period ranging between (15) to (29) days from the date of travel, 25% of the total value of the reservation will be deducted.
• * In case of requesting cancellation during a period exceeding (30) days from the date of travel, 10% of the total value of the reservation shall be deducted.
• * The amounts are returned to the bank account or credit card (Visa / Master Card / American Express) from which the amount was received.
• * The amount is returned within a period of time (the lowest week - and the lowest month) calculated from the date the application was received.
Marveltravel-kw.com has all rights and powers to amend, add or delete these terms and conditions from time to time. Also, these provisions apply directly to all marveltravel-kw.com services available online through the website, email, phone or our other pages in social media applications.
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